Privacy Policy

1. Introduction

Welcome to MatWo (referred to as “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs our privacy practices on the MatWo Mobile Application, Website (matwo.in), and all related services. By accessing or using our services, you consent to the collection, storage, use, and sharing of your information as described in this policy.

2. Information We Collect

We collect information that you directly provide to us, information collected automatically, and details obtained from third parties. This includes:

• Personal and Account Details: Name, email address, mobile number, password, and profile preferences when you register.
• Business Information: Company name, registration documents, business type (retailer, dealer, contractor, builder, manufacturer, or transporter), GST details, and billing/shipping addresses.
• Transaction and Payment Data: Details of procurement orders, purchase histories, receipts, and payment method identifiers (facilitated via secure third-party payment gateways).
• Device and Location Info: IP address, device identifier (UDID), browser type, and precise or approximate geographical location to optimize shipping, tracking, and delivery diagnostics.

3. How We Use Your Data

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with legal obligations, and/or your consent:

• To facilitate account creation, authentication, and secure login.
• To process transactions, complete bulk orders, and coordinate deliveries between builders and logistics partners.
• To match contractors and home builders with verified material suppliers in their vicinity.
• To send administrative notifications, alerts, order updates, and marketing communications (where consented).
• To maintain the safety and integrity of our marketplace, verify merchant licenses, and prevent fraudulent activities.

4. Sharing of Information

We share your data only to fulfill business transactions, comply with laws, protect your rights, or facilitate essential marketplace operations:

• Between Buyers and Suppliers: Contact details, business locations, and order parameters are shared between transaction participants (e.g. builders and dealers) to complete material orders.
• Logistics Providers: Shipping details and coordinates are shared with third-party logistics partners to facilitate transport and real-time delivery tracking.
• Payment Processors: Payment details are securely routed to RBI-approved payment gateways. We do not store credit card credentials or banking pins on our servers.
• Legal Compliance: We may disclose information if required to do so by applicable law, governmental inquiry, or judicial mandate.

5. Data Retention & Account Deletion Rights

We retain your personal information only for as long as necessary to fulfill the purposes detailed in this policy, unless a longer retention period is required by tax, accounting, or legal compliance mandates.

Right to Delete Account: In compliance with app store developer policies (including Google Play Store), we provide a clear and easy process for users to delete their account and associated data. You can submit an account deletion request at any time:

6. Data Security

We implement robust technical and organizational security measures, including HTTPS encryption, secure server databases, and firewalls to protect the security of your personal data. However, please remember that no transmission over the internet or storage technology can be guaranteed 100% secure. You are responsible for keeping your MatWo account credentials confidential.

7. Contact Us

If you have questions, comments, or complaints about this policy or our data management, please contact our Grievance Officer at:

Email: contact@matwo.in
Office: Coimbatore, Tamil Nadu, India